| Presales Support Channel |
All support is provided via authorized dealers. The Support Web Portal is for authorized dealer support.
Note: If you are an end user requiring support, please contact your dealer first. But, by all means, contact us if your dealer is not responsive or there is not one in your area.
Support Web Portal - http://support.vircosoft.com
Supported Topics
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Presales Support falls under the Learn While You Earn Program.
Please download and fill out these questionnaires. Then create a Support Ticket at the Support Web Portal under Pre-Sales Support.
Document Management Questionnaire
Target Response Time - 2 business days (we strive to respond to all issues faster than the maximum response time)
| Post Sales Support Channel |
All support is provided via authorized dealers. The Support Web Portal is for authorized dealer support.
Note: If you are an end user requiring support, please contact your dealer first. But, by all means, contact us if your dealer is not responsive or there is not one in your area.
Support Web Portal - http://support.vircosoft.com
Supported Topics
|
Target Response Time - 2 business days (we strive to respond to all issues faster than the maximum response time)
Customizations - Pinnacle™ Open Source and non-Jam Warehouse originated plug-ins, dashlets and portlets are not supported.
Issue and Patch Support - Issues are prioritized, assigned to the release roadmap and fixed accordingly. Official releases will then provide fixes to customer reported issues. Depending on our assigned severity and fix availability, workarounds may be developed and provided to the customer prior to an official release being made public.
Business Hours - Monday to Friday, 8am-5pm EST (GMT-4)
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